Terms & Conditions
Terms and conditions for delivered food
These are the terms and conditions of service between Thistle Catering Services and the client.
Thistle Catering Services reserves the right to amend or waive any terms and conditions for specific bookings and will notify the client in writing.
‘The client’ – Company/ person/ organisation that Thistle Catering Services is to provide catering services to
‘The company’ – Thistle Catering Services
‘Deliveries’ – Orders without waiting staff
Loss and Damages
The company does not accept responsibility for personal property of the client or event guests and is left at the owners’ risk.
The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. The company cannot be held responsible for late deliveries out of our control which include traffic, act of God, governmental act, war, fire, flood, explosion or civil commotion. We will however keep the customer informed on any estimated late arrival of goods and services.
All prices quoted are exclusive of VAT which will be applied at the relevant rate.
BACS Payments should be made to:
Thistle Catering Services
Account Details on Request
Please send remittance advice to firstname.lastname@example.org
Queries from an invoice must be received in writing within 5 days of receipt.
In the unfortunate instance that you may have a complaint relating to our service or food, this would need to be sent to us in writing within 12 hours of the order or event. Please retain any food items which have not met your expectations, and we will arrange for a driver to come and collect in order for us to fully investigate the matter.
Confirmation and Quotes
The Client must confirm all orders and amendments in writing.
All menus confirmed when ordering are subject to availability.
Catering quotes are valid for 2 months.
All collections of plates, platters etc are made the following working day unless a same day collection is requested.
Clients need to ensure all items are ready for collection at a central point.
Any missing, chipped or broken items will be charged for.
If a driver is required to return to collect missing items a £20 charge would apply.
Any collections after 5pm will incur a £30 charge.
Any cancellation made by the client must be notified to the company in writing.
Cold food orders must be cancelled by 16:00 one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.
Hot food orders must be cancelled by 12 noon one working day prior to delivery for weekday orders and 72 hours prior to delivery for weekend orders.
Cancellations received after these deadlines will incur a charge.
Cancellations received on day of delivery will be charged in full.
A deposit of £50.00 is required to secure orders under £300.00
Customers to sign our T&C form for all bookings
Private clients are required to pay in advance for any and all orders placed.